Discreet has identified an issue that affects ALL users of inferno,flame, flint, fire, smoke, backdraft, and frost that MUST be addressed BEFORE OCT 2ND or your system WILL NOT FUNCTION!
Updated Again: Oct 1st
| UPDATED: Oct 1st – Fixes are now available for all versions along with updated information and install guides. SEE LINK BELOW |
| UPDATE: Sept. 30th 2pm EDT – (after the fix was released and we have installed it and gotten reports from other users) What is involved in the fix? Downloading a patch file and a PDF with instructions. A few shell commands detailed in the PDF. The fix itself takes almost no time, however two reboots are required in the process. This will cause the time it takes to do the fix to vary by platform. |
fxguide has been asked to pass along this important message concerning a “Date Rollover Issue” from discreet:
Discreet knows how important fxguide.com is as a communication point for the visual effects community and it is for this reason that we want to share an important message with this community regarding a problem we have uncovered and have begun to fix that affects all of Discreet’s advanced systems customers.
This problem is time sensitive and we request that you refer to
http://www4.discreet.com/company/company.php?id=953 Â
immediately for details on the problem, and instructions on how to address it.
Discreet is fully committed to resolving this problem and to keeping the effects community informed of our progress.  Our support and engineering organization are available 24 hours a day 7 days week to ensure highest quality and quickest response should you have additional questions or need additional assistance.Â
If you do not have web access or require more information after reviewing the web data do not hesitate to contact us:
Toll free from North America: Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 1-800-925-6442 (Option 1)
Rest of World and Montreal Local           (+1) 514-954-7199 (Option 1)
We committed to open communication around the issue and will make every effort to keep the fxguide community updated on fixes we are finalizing at this time.
Sincerely,
Â
Martin Vann – VP of Sales, Marketing and Support
Marc Petit – VP of Development and Operations
We will have more details on this situation soon, including some answers to questions we’re sure you’d want us to ask. For now, keep an eye on the link provided above for the latest information.
| UPDATE: Discreet has made a FAQ available |
| CLICK HERE TO DOWNLOAD |
Discreet is doing everything they can to get the word out on this problem and make sure the fix is available. We at fxguide would also ask that you help notify other users who may not be on one of the various discreet mailing lists or may be running an older version and think they are impervious to such things… this will affect every system.
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